How to transfer from my Mac to my phone/tablet when the phone/tablet is not detected?

Ensure PhotoSync is installed on both your source device and target device. The PhotoSync Companion application software for your Mac is available at our Downloads page.

To send one or more photos/videos from your Mac, just select one or more photos/videos in Finder, or select one or more folders and drag and drop the selected objects onto the PhotoSync icon in your Dock or onto the PhotoSync icon in your menu bar. You can also drag pictures from websites out of your web browser onto the PhotoSync icon.

Drag files into PhotoSync
Drag files into PhotoSync

It may happen that no PhotoSync device is displayed in the device search window. Please check that you have started PhotoSync on your phone/tablet and that it is active and that both devices are on the same network and are allowed to communicate with each other.

No results finding the phone/tablet
No results finding the phone/tablet

If the automatic device detection isn't working but there is a connection possible between your PC and the phone/tablet, you can enter your phone/tablet manually and have PhotoSync companion find it. In PhotoSync on your phone/tablet please tap the red transfer button and open the Receive tab in the action menu:

Receive tab on the phone/tablet
Receive tab on the phone/tablet

Now tap the Computer icon to receive a transfer from your computer. PhotoSync will show you a website URL that you can enter in a web browser on your computer or enter it into PhotoSync Companion to detect your phone/tablet:

Address of your phone/tablet for manual connection
Address of your phone/tablet for manual connection

In the device search window on the Mac change the drop down field under Search for devices from Automatic to Manual. PhotoSync will allow you to enter the address that your phone/tablet is showing you to connect. Enter the address exactly like the phone/tablet is showing it and then click the Check button to check if your phone/tablet will be found.

When PhotoSync is able to find your phone/tablet, a device found notification will be shown and you can select the target album on your phone/tablet to transfer your photos. Click Send to start the transfer process.

Address of your phone/tablet for manual connection
Address of your phone/tablet for manual connection

As your photos and videos are transferred to the target device, PhotoSync shows you the progress of the transfer.

Transfer progress
Transfer progress

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